Terms of service
TERMS & CONDITIONS – SERVICES AND PRODUCTS
PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS SITE
- Who we are and how to contact us
2. www.healinghomeandbody.com is a website (“Website”) operated by Healing Home and Body Pty Ltd ABN 68 696
294 809 (we, us and our).
2.1. To contact us, please email hello@healinghomeandbody.com. - 2.2. Reference to the Website, includes:
(a) the consultation and wellness services we provide from time to time, including homeopathy and nutrition consultations conducted via telehealth or other means, and any associated information, guidance or recommendations we provide (“Services”); and
(b) the products we make available for purchase through the Website from time to time, including homeopathic remedies, supplements, personal care products and other health and wellness goods (“Products”).
3. Agreement
3.1. By using our Website, Services or purchasing our Products, you confirm that: (A) you have read and accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our Website, Services or purchase our Products; (B) you are at least 18 years old, or otherwise represented by a parent or guardian and are legally capable of entering into a binding agreement.
3.2. We are the owner or the licensee of all intellectual property rights in our Services, Product, Website, and in the material published on it. Nothing in these Terms transfers any rights to you. All such rights are reserved.
3.3. These Terms apply to each use of the Website, each booking for Services and each Order for Products. By placing an Order, booking a consultation, or otherwise requesting us to supply Products or Services after having had an opportunity to review these Terms, you agree to be bound by these Terms.
4. Our Services
4.1. We provide consultation and wellness services from time to time, which may include;
(a) homeopathy and nutritional consultations (conducted via telehealth or other remote means);
(b) guidance in relation to general health and wellbeing, including lifestyle, nutrition and wellness support;
(c) recommendations in relation to homeopathic remedies, supplements or other wellness products;
(d) provision of structured consultation programs or packages, which may include follow-up consultations
and ongoing support; and
(e) referral to third-party providers for additional services or testing where appropriate.
4.2. These Services are strictly consultative, informational and advisory in nature. We do not provide medical diagnoses, prescribe medication, or replace medical advice, diagnosis or treatment from a doctor or other registered health professional.
4.3. Services are provided at the time and method indicated in your booking confirmation or otherwise as determined by us. This may include delivery via telehealth, phone, or remote means.
4.4. By proceeding with our Services, you acknowledge and agree that:
(a) the Services form part of a complementary health and wellness approach and may include homeopathy, nutrition guidance, lifestyle support and related wellness recommendations, and are not a substitute for medical advice, diagnosis or treatment from a registered medical practitioner;
(b) individual responses vary and no specific outcomes can be guaranteed;
(c) the use of Products or recommendations provided as part of the Services may result in sensitivity,
allergic reactions, temporary aggravation of symptoms or other adverse effects in some individuals;
(d) we may recommend Products, including dietary and lifestyle modifications, nutritional supplements,
herbal medicines, and referrals for additional testing; and
(e) you are responsible for providing accurate and up-to-date information about your health and circumstances, and for deciding whether to follow any information or recommendation provided to
you.
4.5. Consultations are intended for the booked individual only. All information, guidance or recommendations provided as part of the Services are personalised and must not be shared or applied to others. We accept no responsibility for any consequences arising from the misuse or sharing of your personalised information, guidance or recommendations.
4.6. We will perform the Services and with reasonable skill and care and in accordance with these Terms and all relevant laws and professional codes. We are committed to practicing within the scope of our professional standards and ethical guidelines. We do not provide Services outside our scope of practice or professional competency.
4.7. We provide Services on a per-consultation basis. Consultations may be booked individually or as part of a program or package. Each consultation is treated as a separate engagement unless otherwise agreed in writing.
4.8. We may provide limited follow-up support after consultations, including written guidance via email. This may include responding to general or basic questions. However, such communications are not a substitute for a formal consultation. Where your symptoms change, your needs require further assessment, or more detailed guidance is required, you may be required to book a follow-up consultation. Any applicable fees will be communicated to you in advance.
4.9. We do not provide urgent or emergency medical care. If you experience a medical emergency, you must immediately contact emergency services by calling 000 (in Australia) or attend your nearest hospital emergency department.
4.10. Where we recommend or suggest third-party services (including testing), any results or information will bereviewed or discussed as part of a booked consultation. We are not responsible for any delay in review or follow- up where a consultation has not been scheduled.
5. Products
5.1. By placing an order for Products, you agree to purchase those Products in accordance with these Terms. All orders are subject to acceptance by us, and we may accept or reject an order at our discretion.
5.2. By placing an order for Products, you make an offer to purchase those Products in accordance with these Terms. A contract for the purchase of Products is only formed when we accept your order, which may occur when we issue a confirmation or dispatch the Products.
5.3. We reserve the right to accept or reject any order for Products at our discretion, including where Products are unavailable, incorrectly priced, or where we reasonably suspect an order has been placed in error or in breach of these Terms.
5.4. If a Product becomes unavailable after an order is placed, or is affected by a genuine error (including in price, description or availability), we reserve the right to cancel the order and provide a refund of any amount paid.
5.5. We may, at any time, recall or withdraw any Product from sale for safety, regulatory or quality reasons. Where reasonably practicable, we will notify affected clients and provide an appropriate remedy in accordance with applicable law.
5.6. All descriptions, images and information provided in relation to Products are for general information purposes only. While we take reasonable care to ensure accuracy, we do not warrant that such information is complete, accurate or up to date.
5.7. You acknowledge that all images, descriptions and representations of Products on the Website are for illustrative purposes only and may vary from the Products supplied.
5.8. Our Products may include items prepared or produced by us, as well as Products sourced from third-party suppliers.
5.9. Unless otherwise agreed, Products are supplied for personal use only and must not be resold or used for any commercial purpose.
5.10. Where applicable, Products will be supplied with instructions for use, including on packaging or labels. You must use all Products in accordance with any instructions, warning or directions provided to you. To the extent permitted by law, we are not responsible for any loss, damage or adverse effects arising from misuse of Products or failure to follow instructions (“Instructions”).
5.11. You are responsible for storing Products in accordance with any storage instructions provided. We are not responsible for any loss, damage or adverse effects resulting from improper use or storage of Products to the extent permitted by law.
5.12. Where we provide digital products, guides or downloadable materials, such products are non-refundable once access has been provided or the product has been delivered, except as required by applicable law.
5.13. Risk in the Products passes to you on delivery. Title in the Products passes to you once full payment has been received.
5.14. Delivery timeframes are estimates only and may be subject to delays outside of our control, including delays caused by third-party delivery providers. Where reasonably requested, we may assist you in making enquiries with the relevant delivery provider in relation to delivery issues. To the extent permitted by law, we are not responsible for any delays, loss or damage caused by third-party delivery providers.
5.15. We may offer shipping of Products to locations as determined by us from time to time. The availability of shipping may vary, and we reserve the right to expand, restrict or modify delivery locations at our discretion.
5.16. Where Products are shipped internationally, you are responsible for complying with all applicable import laws, taxes, duties and regulations in your jurisdiction. To the extent permitted by law, we are not responsible for any delay, loss, seizure or additional costs arising from international shipping requirements or customs processes.
6. Booking and Client Information
6.1. To access the Services, you must book a consultation through our Website or booking platform we make available from time to time. Payment for all Services must be made in full at the time of booking, unless otherwise agreed by us in writing. We will not confirm or provide the Services until full payment has been received.
6.2. As part of the booking process, and to provide safe and effective Services, you may be required to complete an intake form or provide personal health information. This includes your full name, date of birth, contact information, medical history, and any other information relevant to your care.
6.3. Where we have requested any information from you, such as your health information, you must ensure that the information is accurate, complete, and provided promptly. This includes disclosure of all prescription medications, over-the-counter drugs, vitamins, minerals, herbal supplements, and recreational substances you are currently taking or have taken in the past 3 months. You must also disclose any known allergies, adverse reactions, or sensitivities to foods, supplements, or medications.
6.4. Where Services are provided to or for the benefit of a person under 18 years of age, the booking must be made by a parent or legal guardian. That person warrants that they have authority to provide instructions and consent to the Services and the collection of personal and health information on behalf of the minor, and is responsible for supervising and implementing any recommendations.
6.5. Where we request information from you, such as intake forms, health history, test results, or a list of current supplements, you must provide that information promptly and no later than 7 days from the date of request or prior to your scheduled consultation, whichever is sooner. If the required information is not provided in time, we reserve the right to proceed based on the information available or to reschedule the consultation at our discretion.
6.6. We reserve the right to decline or cancel a booking where required information is not provided, or where we reasonably consider it necessary to do so.
6.7. Where you purchase Products, you must ensure that all order, billing and delivery details provided are accurate and complete. We are not responsible for any delay, failed delivery or additional costs arising from incorrect or incomplete information provided by you.
6.8. You must promptly notify us of any changes to your personal information or circumstances that may be relevant to the Services or your use of any Products. We are not responsible for any delay in delivery, failed delivery, or additional costs arising from incorrect or incomplete information provided by you.
6.9. All information collected is handled in accordance with our Privacy Policy.
7. Client Responsibilities
7.1. You agree to:
(a) Follow all recommendations, guidance and information provided to you as part of the Services to the best of your ability;
(b) Inform us promptly of any adverse effects, changes in your health, or relevant changes to medications or supplements;
(c) Seek urgent medical attention from your doctor or emergency services if your condition worsens or you experience a medical emergency;
(d) Use any products, supplements, or remedies as directed and solely for your personal use;
(e) Provide accurate and complete health information, including any changes in your medical history or treatment by other health professionals; and
(f) Maintain open communication with us regarding any concerns you may have in relation to the Services or Products.
7.2. To the extent permitted by law, we are not responsible for any adverse effects, loss or outcomes arising from:
(a) your failure to provide accurate, complete or up-to-date information;
(b) your failure to follow any instructions or directions provided in relation to the Services or Products; or
(c) your use or misuse of any Products,
and, in such circumstances, you will not be entitled to any refund or compensation, except to the extent required under applicable law, including the Australian Consumer Law.
7.3. To the extent permitted by law, we are not responsible for any adverse effects, loss or outcomes from our Services arising where you have failed to disclose relevant health information, medical history, or medication use. You acknowledge that you are responsible for your own health and wellbeing decisions, including whether to follow any information or recommendations provided by us.
7.4. We recommend that you seek clearance from your primary healthcare provider before commencing any new supplement, dietary change, or lifestyle modification recommended by us, especially if you are pregnant, breastfeeding, have a chronic condition, or are taking prescription medication.
7.5. If you have a complaint about a Product or Service, you should contact us at hello@healinghomeandbody.com. We will use reasonable efforts to respond within a reasonable time. Nothing in this clause limits your rights under
applicable law.
8. Telehealth Appointments
8.1. All consultations are conducted via telehealth using third party platforms (including Zoom), which maintains appropriate security and privacy standards. However, you acknowledge that electronic communication carries
inherent privacy and security risks.
8.2. Consultations are not recorded by us without your consent. You must not record consultations without our prior written consent. If either party wishes to record a consultation, this must be agreed in advance and documented in writing.
8.3. For telehealth consultations, you must have a reliable internet connection, a device with camera and microphone capability, and be in a private location free from interruptions. We recommend testing your technology at least 15 minutes before your scheduled appointment.
8.4. We will not be liable for any inability to deliver Services due to delays caused by your internet connection, email provider, or technology failure on your side. In the case of non-attendance or inability to connect, our standard
no-show fee policy applies.
9. Use of AI-Assisted Tools
9.1. We may use artificial intelligence tools (“AI Tools”) to support the operation of our business and the provision of ur Services, including for administrative, documentation and content generation purposes.
9.2. By using our Website, Services or Products, you acknowledge and agree that:
(a) AI Tools may be used to assist in preparing notes, summaries, recommendations or other content as part of the Services;
(b) all AI-assisted outputs are subject to human oversight, review and approval prior to being relied upon or provided to you;
(c) we will not input your personal information or sensitive information (including health information) into publicly available AI Tools that train on user data without your consent, unless appropriate safeguards are in place; and
(d) we will take reasonable steps to ensure that your personal information is handled in accordance with our Privacy Policy.
9.3. You acknowledge that:
(a) AI Tools may produce inaccurate, incomplete or inappropriate outputs (“AI Errors”);
(b) while we implement review processes to identify and correct AI Errors, we cannot guarantee that all errors will be detected;
(c) AI-assisted content may have limitations, including in relation to accuracy, completeness and intellectual property protection;
(d) you will promptly notify us if you identify any AI Errors in any Deliverables so that we may rectify them;
(e) AI-generated content may have limitations on copyright protection, and we will ensure all Deliverables include sufficient human input to qualify for intellectual property protection where possible. However, we do not warrant that AI-generated content does not infringe third-party Intellectual Property Rights;
and
(f) our liability for any AI Errors is subject to the limitations set out in clause 6.
9.4. To the extent permitted by law, we are not liable for any loss, damage or adverse outcome arising from reliance on AI-assisted content, except where required under applicable law.
9.5. Where AI Tools are used in a way that may materially impact you, we will take reasonable steps to notify you.
9.6. By proceeding with our Services, you consent to the use of AI Tools as described in this clause and in our Privacy Policy.
10. Supplements and Third-Party Products
10.1. As part of the Services, we may provide information or recommend supplements, remedies or other Products. Where applicable, these may be offered for purchase directly from us. You are under no obligation to purchase products from us and may source them elsewhere if you prefer.
10.2. You are responsible for determining whether any Product is suitable for your personal circumstances, including considering any allergies, sensitivities or medical conditions. You must use all Products in accordance with any instructions provided and discontinue use if you experience any adverse effects.
10.3. Where you purchase or use Products on behalf of a minor, you warrant that you are the parent or legal guardian and consent to these Terms on their behalf. Where Products are intended for use by or on children, you are responsible for determining whether the Product is appropriate for the child’s age, condition and circumstances, and for administering the Product in accordance with any Instructions.
10.4. Where we recommend or suggest you to third-party Products or Services (including testing or other practitioners) (“Third Party Products or Services”), those products or services are provided by independent third parties. Any such recommendations are informal and provided for your convenience only. We make no warranty as to their availability, quality, purity, potency, outcome or safety. You acknowledge that the quality and efficacy of products purchased from other suppliers may vary.
10.5. You are responsible for determining whether any third-party products you purchase meet appropriate quality standards and are suitable for your needs. We recommend purchasing only from reputable suppliers who can provide certificates of analysis or quality assurance documentation.
10.6. We are not responsible for the conduct, advice, outcomes, or pricing of any third-party Products or Service. To the extent permitted by law, you use any third party Products or Services at your own risk.
11. Price and Payment
11.1. You must pay all fees for Services as notified to you at the time of booking (“Service Fees”), and the price for Products as notified to you at the time of placing an Order, including any applicable delivery fees (“Product Price”) (together, “Fees”).
11.2. Payment for Fees must be made in Australian Dollars and, unless otherwise stated, are exclusive of GST. Payment must be made using the payment methods offered by us at our discretion, currently via Visa, MasterCard cards, Afterpay, Shopify, Apple Pay, and Stripe.
11.3. By placing an order for Products or booking Services, you authorise us to charge the applicable Fees, including any delivery fees (for Products).
11.4. You acknowledge that payments may be processed via third-party payment providers and agree to be bound by the applicable terms and conditions of those providers, which are available on their respective websites. To the extent permitted by law, we are not responsible for any errors, delays or security issues caused by those providers.
11.5. If a payment is declined, reversed or fails for any reason, we may cancel or suspend your order or booking until payment is successfully received.
11.6. We may charge additional fees where you request services outside the agreed scope, including additional consultation time, follow-up support or other services provided at your request.
11.7. If any Fees remain unpaid after the due date, we may charge a reasonable administrative fee and interest on the overdue amount at a rate permitted by applicable law, and take steps to recover the outstanding amount, including engaging a debt collection agency. You will be responsible for any reasonable costs incurred in recovering unpaid amounts, to the extent permitted by law.
11.8. We may vary our Fees from time to time. Where changes apply to future orders or bookings, we will provide reasonable notice. You may cancel any future bookings without penalty if you do not agree to the updated Fees.
11.9. You are responsible for any currency conversion fees or charges imposed by your payment provider.
12. Promotions, Discounts and Clearance Items
12.1. From time to time, we may offer promotions, discounts, bundles or special offers in respect of our Products or Services. These offers are subject to these Terms and any additional terms and conditions specified at the time of
the promotion.
12.2. Unless otherwise expressly stated, promotions and discounts cannot be used in conjunction with any other offer, promotion or discount.
12.3. Products or Services identified as being on promotion, clearance or “final sale” are not eligible for refund or exchange for change of mind. This does not affect any rights you may have under applicable law, including the Australian Consumer Law.
12.4. We reserve the right to:
(a) terminate, modify or extend any promotional offer at any time, acting reasonably; or
(b) cancel any Order to which a promotional discount or code has been applied in error or contrary to the
terms and conditions.
13. Cancellations and Postponements
13.1. Services
(a) You must provide at least 48 hours’ notice if you wish to cancel or reschedule a consultation. Notice must be provided in writing via email at hello@healinghomeandbody.com.
(b) Where you cancel with less than 48 hours’ notice but more than 2 hours’ notice, we may charge an administrative fee of $20.00.
(c) Where you provide less than 2 hours’ notice, or you fail to attend your scheduled consultation (a "no-show"), we may retain the Fees paid for that consultation.
(d) Where technical or connectivity issues arise on your end, we will assess the circumstances acting reasonably. Repeated or ongoing issues may be treated as a missed appointment for the purposes of this clause.
(e) We may, at our discretion, waive or reduce any cancellation or postponement fee in appropriate circumstances.
(f) Repeated late cancellations, rescheduling, or no-shows may result in forfeiture of future bookings and refusal of further Services.
(g) If we need to cancel or reschedule your appointment due to illness, emergency, or other unforeseen circumstances, we will provide as much notice as possible. To the extent permitted by law, you will be offered the option to reschedule or receive a refund for the fees already paid.
13.2. Products
(a) Subject to applicable law and these Terms, you may request to cancel or amend an Order before it has been processed or dispatched by contacting us as soon as possible. We will use reasonable efforts to accommodate such requests, however we do not guarantee that changes or cancellations will be possible once an Order has been placed. You are responsible for ensuring that your Order details, including delivery address, are accurate before submitting your Order.
(b) Once an order has been dispatched, it cannot be cancelled and will instead be subject to our Returns and Refunds policy set out in clause 12.
14. Refund and Returns
14.1. Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable law, including any consumer guarantees that cannot be excluded.
14.2. Services
(a) Fees for Services are generally non-refundable, except where required under applicable law or where we are unable to provide the Services as agreed.
(b) Without limiting the above, refunds will not be provided in circumstances set out in clause 11 (Cancellations and Postponements), including where a consultation is cancelled late, missed, or has already been provided. We may, at our discretion, offer a refund or credit in appropriate circumstances.
14.3. Products
(a) Subject to clause 12.1, we do not offer refunds for change of mind for Products.
(b) Any Product you purchase can only be returned in accordance with these Terms and your rights under applicable consumer laws.
(c) You should inspect the Products as soon as reasonably practicable after delivery and notify us promptly of any damage, defect or discrepancy.
(d) If you are dissatisfied with your Order due to a legitimate reason such as:
i. the Product was missing items;
ii. the Product was damaged; or
iii. the Product did not arrive,
we will offer an appropriate remedy in accordance with applicable law. Depending on the circumstances, we may determine the appropriate remedy, which may include a replacement, or full or partial refund of the Price, or store credit.
(a) To assist us in resolving your request promptly, you should contact customer service at hello@healinghomeandbody.com within 7 days of receiving your Order if you believe a Product is faulty, damaged or incorrect. Prompt notification assists processing but does not limit any rights you may have under applicable law.
(b) To assess any request for a return, refund or replacement, we may require reasonable information or evidence, including proof of purchase, a description of the issue and, where relevant, photographic evidence. Failure to provide reasonably requested information may affect our ability to process your request.
(c) For health, safety and hygiene reasons, change of mind returns are not accepted for Products that have been opened, used, unsealed, or are not in their original condition or packaging. We also do not accept returns for Products that have been damaged due to misuse or improper storage.
(d) (i) We do not offer refunds or exchanges where you experience an allergic reaction, sensitivity, or other adverse reaction to a Product. It is your responsibility to review all ingredient lists, product descriptions and any relevant warnings prior to purchase and to ensure the Product is suitable for your personal circumstances, including any known allergies, sensitivities or medical conditions. If you experience an adverse reaction, you must discontinue use immediately and seek appropriate medical advice. This clause does not limit any rights you may have under the Australian Consumer Law or other applicable law.
(e) Where refund is approved, it will be processed to the original payment method that was used for the
Order.
2. Prohibited Uses
2.1. You must not use our Website, Products or Services in any way that is unlawful, prohibited by applicable law, or
which we reasonably consider inappropriate, including (without limitation):
(a) engaging in any conduct that infringes the rights of any person, including privacy or intellectual
property rights;
(b) using our Website, Products or Services in a manner that is misleading, fraudulent or harmful;
(c) using our Website or Content for commercial purposes or in a way that competes with our business;
(d) interfering with or disrupting the operation, security or functionality of our Website or Services;
(e) introducing any viruses, malicious code or other harmful material;
(f) attempting to gain unauthorised access to any part of our Website, systems or data; or
(g) facilitating or assisting a third party to engage in any of the above conduct.
2.2. If you breach this clause, we may suspend or terminate your access to our Website, Products or Services in accordance with clause 18.
3. Privacy
3.1. We take your privacy seriously. Any personal information (including, where applicable, sensitive information such as health information) that you provide to us through the Website or in connection with our Products or Services will be collected, used, held and disclosed in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and our Privacy Policy.
3.2. By using our Website, purchasing Products or using our Services, you agree to the collection, use and disclosure of your personal information in accordance with our Privacy Policy.
3.3. Further information about how we handle your personal information, including how we collect, use, store and disclose personal information, including sensitive information such as health information, is set out in our Privacy Policy available on our Website.
4. Intellectual Property
4.1. We own or licensed to use all intellectual property rights in our Website, Products, Services, and all materials made available to you, including any consultation materials, recommendations, protocols, handouts or other content (“Content”). All such rights are reserved.
4.2. You are granted a limited, non-exclusive, non-transferable licence to access and use the Content for your personal and non-commercial use only.
4.3. You must not share, copy, publish, or distribute the Content, or use it for the benefit of any other person, without our prior written consent.
4.4. If you provide us with feedback, a testimonial, or a review, you grant us a non-exclusive royalty-free, perpetual licence to use, reproduce and publish that content (including your first name and general context) for promotional purposes on our website or social media, unless you notify us otherwise in writing.
5. General Disclaimer
5.1. Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.
5.2. Subject to this clause, and to the extent permitted by law all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded.
5.3. The information provided through our Website, Products and Services is for general information and educational purposes only. It does not take into account your personal circumstances and does not constitute medical or professional advice
5.4. Our Services form part of a complementary and wellness-based approach and are not a substitute for medical advice, diagnosis or treatment provided by a qualified healthcare professional. You should seek appropriate medical advice for any health concerns and before making decisions relating to your health, including the use of any Products or changes to your diet, supplements or lifestyle.
5.5. Our Products are intended for general health and wellbeing purposes only and are not intended to diagnose, treat, cure or prevent any medical condition. You acknowledge that individual responses to Products and Services may vary and that use of Products may result in adverse effects in some individuals. You are responsible for determining whether a Product or Service is suitable for your personal circumstances.
5.6. You acknowledge that your health and treatment decisions remain your sole responsibility. You agree that any decisions you make based on our Services are made voluntarily and at your own risk. To the extent permitted by law, we are not liable for any loss, damage or adverse effect arising from:
(a) your reliance on information provided through our Website, Products or Services;
(b) your failure to seek appropriate medical advice; or
(c) your use or misuse of any Products or Services.
5.7. We take reasonable care in preparing our Website content and consultation materials but make no representation or warranty that any information provided on the Website is complete, accurate, or current. The content is provided for educational and informational purposes only and should not be relied upon as a comprehensive or final authority on any health matter.
5.8. You are encouraged to seek the advice of a registered medical practitioner or other qualified health professional for any concerns about your health. You must not disregard medical advice, delay seeking it, or discontinue any prescribed treatment or medication based on information received from us or through the Services. We do not provide emergency medical services. In the case of a medical emergency, you must contact a doctor or emergency services immediately.
6. Limitation of liability
6.1. To the maximum extent permitted by law, our total liability to you arising out of or in connection with these Terms, or the supply of any Products or Services, whether in contract, tort (including negligence), under statute or otherwise, is limited:
(a) in respect of Products, to the resupply of the Products, the cost of resupply, or the refund of the Price paid for the Products; and
(b) in respect of Services, to 10 x the amount paid by you for the relevant Services to which the claim
relates.
6.2. To the extent permitted by law, our liability to you for any loss or damage arising out of or in connection with these Terms, or the supply of any Products or Services, is limited to loss or damage that is reasonably foreseeable as a result of our breach of these Terms or negligence.
6.3. To the maximum extent permitted by law, we are not liable for any indirect, special or consequential loss or damage, including loss of opportunity, loss of revenue, lost business, or reputational damage, however arising out of or in connection with these Terms or the use of our Products or Services.
6.4. Nothing in the Agreement will limit a person’s liability for: a) death or personal injury caused by that person’s negligence; b) that person’s fraud; or c) anything else that cannot be limited by law.
7. Termination and Suspension
7.1. These Terms will continue to apply unless and until terminated by either you or us, as outlined in this clause.
7.2. We may at any time, suspend or terminate the Terms with you if:
(a) you have breached any provision of the Terms or intend to breach any provision;
(b) we reasonably suspect unauthorised, unlawful or fraudulent activity;
(c) we are required to do so by law;
(d) if your conduct impacts our name or reputation or violates the rights of those of another party;
(e) the provision of the Services to you by us is, in our opinion, no longer commercially viable.
7.3. We may suspend, withdraw or discontinue all or any part of our Website, Products or Services at any time for operational, legal or business reasons.
7.4. The termination or suspension under these Terms will not affect any accrued rights or remedies of either party existing at the date of termination, including any obligation to pay for Products ordered or Services provided prior to termination.
8. We may make changes to these Terms
8.1. We amend these Terms from time to time. Every time you access our Website, please check these Terms to ensure you understand the Terms that apply at that time. By continuing to use our Website or Services or purchase our Products after the amendments take effect, you agree to be bound by the Terms as amended.
8.2. Any changes will apply to future Orders or bookings from the effective date of the updated Terms. Orders or bookings already accepted will continue to be governed by the Terms in force at the time of acceptance.
8.3. These Terms were most recently updated on 24 April 2026
9. We may make changes to our Website
9.1. We may update and change our Website from time to time to reflect changes to our Services or Product, our users'; needs, changes in law and our business priorities.
10. We may suspend or withdraw our Website
10.1. Our Website is made available free of charge.
10.2. We do not guarantee that our Product, Services or Website, or any content on it, will always be available, uninterrupted or be error-free. We may suspend or withdraw or restrict the availability of all or any part of our Website, Product or Services for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
10.3. This Website is provided on an "as is" and "as available" basis, and we make no representations or warranties, express or implied, regarding the operation or availability of the Website, Product or Services.
11. We are not responsible for viruses
11.1. We do not guarantee that our Site will be secure or free from bugs or viruses or any other type of malicious code or software.
11.2. You are responsible for configuring your technology to access our Site. You should use your own antivirus software.
12. We are not responsible for websites we link to
12.1. Where our Site contains links to other sites (including banner advertisements and sponsored links) and resources
provided by third parties, these links are provided for your information only and you access third party websites
subject to the terms and conditions for those websites.
13. General
Disputes: In the event of any dispute, the parties agree to mediate before proceeding to litigation.
Force majeure: If we are unable to perform in whole or in part, any obligation under these Terms as a result of any fact, circumstance or matter beyond our control, we are relieved of that obligation to the extent and for the period that we are unable to perform the obligation. You agree that we will not be held liable for any delay or
failure in performance of any part of the Services or delivery of the Products and Services.
Severability: Any provision of these Terms which is void, illegal or otherwise unenforceable will be severed to the extent permitted by law without affecting any other provision of the Terms.
Relationship: These Terms do not confer an agency, partnership, joint venture, or employee-employer relationship between us and you or any other party unless expressly stated otherwise.
Entire agreement: These Terms form the entire agreement between the parties in relation to the Website, Products and Services. It replaces any earlier agreements, representations or discussions.
Jurisdiction: These Terms are governed by the laws of Queensland. You irrevocably and unconditionally submit to the exclusive jurisdiction of the Queensland courts. Although the Website, Products or Services may be accessed throughout Australia and overseas, we make no representations or warranties that its content, or the Products, omply with the laws (including intellectual property laws) of any country outside Australia. If you access the Website from outside Australia, you do so at your own risk and are responsible for ensuring compliance with all laws in the place where you are located. This clause survives termination of these Terms.
Assignment: You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms at any time, provided that your rights are not materially affected. Any unauthorised assignment by you will be deemed
void.
Notice: Any notice under these Terms must be in writing and may be sent to the contact details provided by either party. An email is taken to be received on the day it is sent, or if sent outside business hours, on the next business day.