Refund policy

1. GENERAL POLICY

We do not offer refunds or returns for change of mind.

Due to the nature of our products, returns are only accepted where an item is confirmed to be faulty, damaged, or incorrect.

In such cases, the item will be replaced or a resolution offered at our discretion in accordance with applicable consumer law.

2. FAULTY, DAMAGED, OR INCORRECT ITEMS

If your order arrives damaged, faulty, or incorrect, you must contact us within 7 days of receiving your order. If something isn’t right with your order due to an error on our end, we’ll always fix it for you. We’re human, and while mistakes can happen, we genuinely care about making things right and ensuring you feel supported. 

To assess your request, we may require:

  • Proof of purchase

  • Description of the issue

  • Photographic evidence

If approved, we will offer:

  • A replacement item, or

  • A suitable resolution in line with consumer law obligations

3. CUSTOMER RESPONSIBILITY

It is the customer’s responsibility to ensure they select the correct product prior to purchase.

We strongly encourage customers to:

  • Read all product descriptions and ingredient information

  • Seek appropriate professional or medical advice before purchase where needed

4. HEALTH DISCLAIMER

All products and content provided by Healing Home and Body are for educational and wellness support purposes only.

They are not intended to:

  • diagnose, treat, cure, or prevent any disease or medical condition

  • replace professional medical advice, diagnosis, or treatment

You acknowledge that:

  • You are responsible for your own health decisions

  • You should consult a qualified healthcare professional if unsure

  • If symptoms persist, you should seek medical advice promptly

5. ALLERGIES & REACTIONS

We do not offer refunds or exchanges for allergic or adverse reactions.

It is your responsibility to review ingredient lists prior to purchase and ensure suitability.

If a reaction occurs, discontinue use immediately and seek medical advice.

6. NON-RETURNABLE ITEMS

For health, safety, and hygiene reasons, we do not accept returns on:

  • Opened or used products

  • Products not in original condition or packaging

  • Items damaged due to misuse or improper storage

7. SHIPPING ISSUES

We are not responsible for delays, lost, or stolen parcels once an order has been dispatched.

Orders are shipped via Australia Post.

If an issue occurs during transit, we will reasonably assist you in liaising with the carrier, but responsibility for delivery lies with the shipping provider once dispatched.

8. DIGITAL PRODUCTS (IF APPLICABLE)

All digital products, guides, or educational materials are non-refundable once access has been granted or the file has been delivered.

9. CUSTOMER CARE APPROACH

While we do not offer refunds for change of mind, we are committed to reviewing genuine issues fairly and in line with Australian Consumer Law requirements.